Using Hook and Son website indicates your acceptance of these terms and conditions. We may update these terms and conditions at any time. If you do not accept these Terms and Conditions you should not place an order and terminate using this site.


Without prejudice the content of this website is owned or licensed by us; Hook and Sons. It may not be copied or used in anyway. Any links to our site may not have been verified by us and we cannot be held responsible for their content.


The sale of Hook and Sons products are supplied on the condition that they are NOT for re-sale. Hook and Son supply on the condition they are going to be consumed by the end consumer. The delivery will be made to the address stated on the order confirmation received by our automated web shop www.hookandsonfarmshop.co.uk The liability to supply the correct delivery address is with the purchaser. The purchaser is responsible to ensure that they have made suitable arrangements to receive the delivery and including any appropriate leave safe instructions via the comments box. In the event of a parcel being stolen or damaged if left safe we do not accept liability and any compensation requests will be offered at the management’s discretion. All orders which do not have a specific leave safe instruction will be messaged with ‘If Out leave @ Property’ to avoid the milk being taken back to the couriers depot. If the courier feels that there is not an appropriate place to leave the milk safe and the milk is returned to the depot, we will not accept liability for the delay in receiving the consignment. We reserve the right not to deliver to all postcodes and the right not to accept and order from any customer. An extra delivery charge may be payable if outside of our delivery zones and must be paid prior to dispatching the consignment
We will do our upmost to dispatch your delivery on time, we reserve the right to change the delivery day if we are unable to complete the order in order to avoid delivery shortages. We shall tell you via email if we need to do so.


Please consider before placing an order that suitable arrangements are made for someone to receive the delivery. If the courier attempts a delivery and is unsuccessful the delivery will be returned to the depot. We will not accept liability for a delivery delay if the courier attempts a delivery and a post box is unavailable for the driver to advise he was unable to gain access. We would advise to opt for the  before 12 option to give you a better delivery time as to when to expect the delivery.


We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood, extreme weather conditions and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, disruption to the website, road traffic problems. Any delivery delays must be notified within 24 hours of when the expected delivery should have arrived. Please contact sales@hookandson.co.uk quoting your delivery postcode.


If the milk supplied under a standing order is no longer required the cancellation of the funds to be paid to Hook and Son must be cancelled by the customer. The customer MUST contact their bank concerned direct Hook and Son are unable to cancel the funds on your behalf. If the funds continue to be paid to Hook and Son Hook and Son will continue to deliver milk until the funds are no longer received. In the event that a refund needs to be raised a £10.00 administration fee will be charged.